Category Archives: Customer Service

Caution – the new Mac App Store just bit me

Posted on January 8, 2011 by Walt Stoneburner

Be VERY careful when using the Mac App Store — here’s how it purchased an app without my permission, along with THREE simple things Apple could have done to fix the problem. Continue reading →

Posted in Apple, Customer Service, Disclosure, Life, OS X, Walt's Desktop | Tagged , , , , , , , , | Leave a comment

Snow Leopard: That Doesn’t Sound Like Apple

Posted on August 30, 2009 by Walt Stoneburner

Had a very strange experience in the Apple Store in Reston, VA where I learned three very disturbing things. Snow Leopard purchasers beware. Hardware purchases, stop in your tracks. Continue reading →

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Mahalo Cove: Impressive Customer Service

Posted on August 10, 2009 by Walt Stoneburner

Mahalo Cove’s manager impressed me with an exceptional customer service move. Continue reading →

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Policy Backfires

Posted on June 12, 2009 by Walt Stoneburner

Ever wonder how a well-intentioned policy turns into a horrible nightmare for the very people it was designed to serve? I found the perfect example at Apple’s WWDC where going to the restroom isn’t permitted for adults. Continue reading →

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Changes at the Apple Store – For the Better!

Posted on December 23, 2008 by Walt Stoneburner

Apple has changed the Genius Bar policies and procedures. INCREDIBLE IMPROVEMENTS! Continue reading →

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Seven Phishing Warning Signs

Posted on June 15, 2008 by Walt Stoneburner

Got a very well done phishing email today, but I’m more impressed with Bank of America’s abuse response letter — they distilled down seven simple warning signs to tell that you’re being Phished. This is something useful to pass on to the less email-savvy people in your life. Continue reading →

Posted in Customer Service, Security | Tagged , , , | 1 Comment

BestBuy Teaches Me A Lesson

Posted on May 26, 2008 by Walt Stoneburner

Single handedly, he’s more than doubled the amount I was planning on spending on an impulse buy. It’s not cheap, either.

And you know what? I’m happy. I’m genuine, truly, on top of the world, happy.

It was at this point I made my fatal flaw: I went to leave the store. Continue reading →

Posted in Customer Service, Rant | Tagged , , , , | 1 Comment

Loathing Dell, Hating Symantec

Posted on May 1, 2008 by Walt Stoneburner

A password to uninstall Symantec Antivirus…? Continue reading →

Posted in Customer Service, Disclosure, Windows, Workaround | Leave a comment

This is why I love Coastal Flats

Posted on April 6, 2008 by Walt Stoneburner

Coastal Flats has a great sense of humor. Continue reading →

Posted in Customer Service, Fun, Humor Photos | 2 Comments

Never Visit the DMV Again!

Posted on February 19, 2008 by Walt Stoneburner

I looked down at my license, jumped in the air, and clicked my heels. Why?
I WILL NEVER HAVE TO VISIT THE DMV EVER AGAIN!!! Continue reading →

Posted in Customer Service, Fun, Humor, Life | 1 Comment