Category Archives: Customer Service

Caution – the new Mac App Store just bit me

Be VERY careful when using the Mac App Store — here’s how it purchased an app without my permission, along with THREE simple things Apple could have done to fix the problem. Continue reading

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Snow Leopard: That Doesn’t Sound Like Apple

Had a very strange experience in the Apple Store in Reston, VA where I learned three very disturbing things. Snow Leopard purchasers beware. Hardware purchases, stop in your tracks. Continue reading

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Mahalo Cove: Impressive Customer Service

Mahalo Cove’s manager impressed me with an exceptional customer service move. Continue reading

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Policy Backfires

Ever wonder how a well-intentioned policy turns into a horrible nightmare for the very people it was designed to serve? I found the perfect example at Apple’s WWDC where going to the restroom isn’t permitted for adults. Continue reading

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Changes at the Apple Store – For the Better!

Apple has changed the Genius Bar policies and procedures. INCREDIBLE IMPROVEMENTS! Continue reading

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Seven Phishing Warning Signs

Got a very well done phishing email today, but I’m more impressed with Bank of America’s abuse response letter — they distilled down seven simple warning signs to tell that you’re being Phished. This is something useful to pass on to the less email-savvy people in your life. Continue reading

Posted in Customer Service, Security | Tagged , , , | 1 Comment

BestBuy Teaches Me A Lesson

Single handedly, he’s more than doubled the amount I was planning on spending on an impulse buy. It’s not cheap, either.

And you know what? I’m happy. I’m genuine, truly, on top of the world, happy.

It was at this point I made my fatal flaw: I went to leave the store. Continue reading

Posted in Customer Service, Rant | Tagged , , , , | 1 Comment

Loathing Dell, Hating Symantec

A password to uninstall Symantec Antivirus…? Continue reading

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This is why I love Coastal Flats

Coastal Flats has a great sense of humor. Continue reading

Posted in Customer Service, Fun, Humor Photos | 2 Comments

Never Visit the DMV Again!

I looked down at my license, jumped in the air, and clicked my heels. Why?
I WILL NEVER HAVE TO VISIT THE DMV EVER AGAIN!!! Continue reading

Posted in Customer Service, Fun, Humor, Life | 1 Comment